Update (2023-12-20):
Microsoft Printer Metadata Troubleshooting Tool, December 2023 It is the name of a new free tool for Windows and Windows Server.
The tool fixes a major bug that turned all printers into HP printers, which has confused many users recently.
System requirements are Windows 8, Windows 8.1, Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, and Windows Server 2022.
Previously (2023-12-07):
Microsoft He writes A bug in Windows 10 and Windows 11 causes some computers with access to the Microsoft Store to automatically install the HP Smart app.
The printers connected to your computer are then renamed to HP printers regardless of who actually manufactured them. It appears that most of the printers have been renamed “HP LaserJet M101-M106”. Even the printer code can be changed.
Double-clicking on the printer icon displays the following error messages: “No jobs available for this page.” Microsoft says it is investigating the issue with its partners. When it may be fixed is currently unknown.
According to Microsoft, the error should not be due to an HP update in any way. Affected printers are also expected to be able to print, copy, and scan documents as normal.
Read also: Vulnerabilities in fingerprint readers can get around Windows Hello
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