Inet's “Build and Test a Computer with Optional Components” project took longer than agreed and was completed with many obvious flaws.

Good evening,

I chose to start a thread here about desktop computers: buying advice, to discourage new enthusiasts from using Inet's “Build and Test a Computer with Optional Components” service.

I was feeling a bit lazy before Space Marine 2 came out so I wanted to order a fully assembled PC for the first time online, which I had bought in bulk for years without any problems.

For those of you who might be wondering why the computer lacks a GPU, it's because it was actually purchased earlier this summer.

I got my order approved on September 9th for the build so it will take 6 business days to assemble the computer.
Since Inet was taking an unreasonably long time to start the build process, I tried to cancel the purchase via email, but to no avail, and was thus banned from dealing with another merchant. Even though the build itself had not started yet.

Inet finally admitted that the build was delayed, as I only received the computer today (12 weekdays since order) and so they changed the “build and test computer with optional components” time to 8 business days.

The funny thing about it all is that I'm being treated in a way that Inet doesn't want to follow its own rules regarding the consumer's right to cancel a purchase if the delivery time is not proven correct or becomes unreasonably long.

The Inet line is that I have no right to cancel or return the order, because it is a special order.
My opinion is that I was not allowed to cancel the order in the email I sent, and that they do not want to respect their own rules regarding returns and unreasonably long delivery times.

But to make things even more interesting, the service itself “Build and Test a PC with Optional Components” is a hobbyist service, which you can see from the attached pictures.

Image 1 shows the included instruction sheet which states that the “packing foam” must be removed from the computer before beginning.
Which was not in my structure.

Photo 2-5 shows that part of the processor cooler came loose during shipping and acted like a pinball in the computer during shipping, due to the lack of packing foam.

Image 6 shows how the chassis' USB outputs are not inserted properly, but are not seated and loose on the motherboard.

Photo 7 shows rust or other unwanted dirt on one of the computer case screws.

I'm upset of course, but the main reason is that Inet doesn't follow its own rules, and that people who buy the “build and test a computer with optional components” service shouldn't be testing the product, because that's what the service actually charges for.

Therefore, I want to warn new and old enthusiasts from using this service, as the whole process from customer service, computer building and team leader seems questionable and amateurish.

I am strongly considering posting my email conversations with affected employees, but will take some time to think about it.