Inet computer was damaged by soap during shipping

Five years ago, an unparalleled event occurred when Inet posted a “soap damaged” screen in its Deals Corner. The incident became known on the forum as the “soap incident.” Now Inet declares that history has repeated itself. The dealer received a desktop computer from a customer, with a large hole in the box. The inside of the computer itself was filled with soapy water.

– I can't say that this is the main reason why soap does not sell, but it is clearly a contributing factor, says Daniel Svensson, marketing director at Inet.

It's not entirely certain how the soap ended up on your computer. Inet speculates that the computer was shipped with soap from another company and that the soap leaked through the holes in the handles and into the box the computer was in. The chassis had sealed panels, but the underside of the computer was perforated for airflow and was against a hole in the box, which is how the soap got in.

The large hole in the box also lacks a clear explanation. Inet speculates that someone at the post office or delivery point accidentally opened the carton when the box was being transported.

Wet cardboard is a bit like cereal that has been sitting in milk for a long time, says Daniel Svensson.

Postnord also finds it difficult to comment on this case. According to the company, defective packaging may have led to soap leaking from its container and damaging the computer.

– We do our best to prevent such incidents, and therefore set clear requirements for good packaging in our Terms of Service, says Henrik Ishihara from Postnord.

If you have a product you ordered from Inet that was damaged by soap or other liquids in transit, the same procedures as for other types of shipping damage will apply. You contact the distributor, and he then investigates how to best solve the problem.

Since this is the second known “soap incident”, we can state that damage to the soap during transportation is unlikely – but not impossible.