Estate agency Humberts
have augmented their service by launching what they call a lifestyle concierge
service – Humberts Living.
Humberts say that the
service is designed to cater to the needs of clients beyond just the sale of a
property, by providing an integrated range of transactional and management
services including removals, cleaning, decoration, maintenance or even co-ordinating
Humberts comment: “Humberts
Living makes even the most challenging of sales, purchases or lets possible.
Viewed a house that requires complete rewiring? Humberts Living will arrange
the electrician. Need to order a professional deep clean after your tenants
have checked out? We’ll schedule it for you and start the tenant-finding
process as soon as possible. It’s joined-up property thinking designed to make
life simple and stress-free for our customers.
“Humberts Living is part of our evolution to become a true, full service agent. We have changed the way we work to the way you live, gathering together our property experts, trusted contacts and local knowledge so you can access all the advice and support you need with one point of contact.”
Estate agents are facing many challenges right now, and Humberts have faced more than most after being rescued from administration last year and subsequently reinventing its business model. While it remains to be seen whether it actually works this seems a simple yet clever way to differentiate their offer and persuade clients that it is worth using a full service agent.